Terms & Conditions

Our company registered name is APPLE COUTURE PRESTIGE SDN BHD (1311446-U). These terms and conditions will apply to your purchase of any products/s from the APPLE COUTURE website and form a legally binding contract between you and APPLE COUTURE. Your acceptance of the terms and conditions is given when you purchase goods from us.
 
GENERAL

The terms and conditions may change throughout time. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend our services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. This Website also contains links to other websites, which are not controlled by APPLE COUTURE and accepts no responsibility for them or for any loss or damage that may arise from your use of them.
You are responsible for the confidentiality of your login details, password and all other information provided.
 
QUALITY & CARE

All of our items must pass a thorough quality checking process before they are deemed suitable for retail. In the unlikely event of a manufacturing defect, please report to [email protected] with sufficient information and evidence, inclusive of images and proof of purchase. Upon receipt we will investigate the matter and determine whether the fault was due to poor use, lack of care, wear and tear or a genuine manufacturing defect. Contact must be made within 10 days of purchase.
If your item(s) appear to be damaged upon arrival, please contact us within 48 hours of receiving your goods, by emailing [email protected] with images and details of the problem. The matter will thereafter be referred to our Support Team, that will put forward a solution based on the circumstances surrounding the related transaction.
If for any reason, important information relating to the handling and care of your product is missing, i.e wash care labels, woven labels, etc, please email to [email protected] to request for this information. We cannot be held responsible for any act undertaken by the customer without consulting APPLE COUTURE which may result in damage to the product/s due to not following care instructions and guidelines normally present on each item.
 
PRODUCTS

Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colors of our products. However, as the actual colors you see will depend on your monitor settings, we cannot guarantee that your monitor’s display of any color will accurately reflect the color of the product on delivery and we cannot be held responsible for differences which appear as a result of the aforementioned point. All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are inch sizes. Please refer to the Size Guide for clarification.

Please also note due to the nature of manufacturing, all lengths stated are approximate and variations of/up to 1 inch may occur.
However, if we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund.

PRICING & AVAILABILITY

Prices are subject to change without notice.Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’ which is RM10 (flat rate) for Peninsular Malaysia & RM17 (flat rate) for Sabah & Sarawak.All parcels will be posted via Easy Parcel. Tracking numbers will be emailed after item has been packed and post.
We do ship worldwide as we have PayPal under SenangPay. All international orders are shipped using either Malaysian Registered Mail or PosLaju. Malaysian Registered Mail is a postal service that will take 2-3 weeks and will require signature upon delivery.